We are thrilled to be bringing our online platform to the hospitality industry, and we can’t wait to show you how we can make renovations and new builds easier for hotel owners, but first you might want to get to know us a little better. We’ve gathered a list of 10 things we think you should know about HotelFurniture.com (HF) and our mission:
1. HF was designed by hospitality industry members with tons of experience, not by some big tech company that wants to disrupt an industry.
HotelFurniture.com is the product of over 30 years of combined experience. Our president, Danna Dunnage, saw a way to help hoteliers navigate the renovation and brand approval processes faster. By using brand-approved designs and items from the very beginning and allowing owners to create their designs online using their brand flag, we’ve cut out the need for a design firm and shaved months off of the renovation process. We’ve made it possible to complete your design in minutes, receive a quote in days, guarantee brand approval, and allow you to monitor your project on your own schedule from your phone or computer. All you need is an internet connection.
2. The company prioritizes partnerships and long-lasting relationships.
We are excited to be working in the hospitality industry because we love working with people. We want to create powerful, long-lasting relationships that help both of our companies achieve more. Our online platform was designed to make projects faster and easier for owners, so your feedback and input are extremely important to us. We want to get to know you, your business, and how we can help.
3. We are a North American company that sources from North American vendors.
We ensure brand approval by working with the brands right from the start and a huge part of that is using top-quality vendors that we know and trust. While we love the international nature of the hospitality industry, we also aim to support local industry by working with North American vendors.
4. We support many industry associations.
We are members of the American Hotel & Lodging Association (AHLA), a silver member of the Asian American Hotel Owners Association (AAHOA), the Hotel Association of Canada (HAC), British Columbia Hotel Association (BCHA), California Hotel and Lodging Association (CHLA), Illinois Hotel and Lodging Association (IHLA), Texas Hotel and Lodging Association (THLA), an allied partner of the Latino Hotel Association (LHA), and an allied partner of the National Association of Black Hotel Owners, Operators & Developers (NABHOOD).
5. We value diversity and come from different backgrounds.
Like the hotel industry, our company is made up of a diverse group of people with different perspectives and experiences. In such a people-focused industry, it’s important to us to hear a variety of voices.
6. We have employees across Canada and the USA.
While we are based in Vancouver, we have employees across Canada and the USA because it’s important to us to stay connected to the industry across North America. Our employees have worked in various levels of hospitality across North America, making them able to bring a valuable and diverse perspective to the business.
7. Our platform can operate the way it does because it’s based on brand standards and prototypes, so while it may seem like it’s a different process from what is currently done, it really isn’t. It’s just a different, more efficient way of showing the information and designs.
We’ve simplified the design process by starting with brand standards and creating designs around the brand package. Using our online platform, you can design your rooms in minutes by selecting brand-approved items. Then, our resident designers will make sure your chosen design will work with your space and it’s done! We handle brand approval, order, and shipment of your items as well as any issues that might arise along the way. It’s the same process you’re used to, just faster and simpler.
8. We understand how the brand design prototypes work and we carefully prepare for each project, building relationships along the way.
Comprehending the why, who, when, what, where and how of the brand standards is where we start the process. Building fruitful relationships with each of our vendors and giving them the opportunity to educate on their products is a priority for us. In our experience, the best way to succeed is to be curious, ask a lot of questions and not hesitate to reach out to our stakeholders to obtain valuable information and better understanding. Once we understand the scope, we can then plan and create processes that not only work for our internal departments but are also aligned with the overall process of our vendors to facilitate the submission process.
9. For something which seems “so tech”, we’re actually very, very human and are always up for a chat, want to support the industry, and work hard behind the scenes to ensure the best platform for our clients.
We are a hospitality company that offers a tech solution. We love working with people and so much of our work is about speaking with hotel owners and brands to make our process as transparent and helpful as possible. We handle the tech on our end, you simply enjoy the efficiency.
10. We have big expansion plans for more brand flags to be added to the platform, as well as other areas such as bathrooms, hallways, and other shared spaces.
Everybody has to start somewhere! We continue to pursue partnerships with more brands and as our company grows we are excited to expand our services so that hoteliers can complete their entire property renovation through our simple process. We currently offer brand-approved designs for Comfort Inn & Suites, Sleep Inn, Holiday Inn Express, and Hampton Inn.
“At HF, the customer is the hero of our story. We provide them with solutions that solve their problems, through their eyes. Our platform empowers them to choose what they want when they want it and our team supportively guides them through their projects to completion. We help customers win through interactive offerings and trusting relationships.” - Danna Dunnage, President of HotelFurniture.com