Last Updated: January 8, 2020
As this is a business to business Service, we do not expect our users to be minors and accordingly, we do not knowingly collect any Personal Information from children under 13. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us here.
1. INFORMATION WE COLLECT
We collect the Personal Information in connection with your use of the Service, including:
Personal Information: "Personal Information" is information about an identifiable individual, such as your name, email address, telephone number, payment card information, product/buying preferences. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service, including creating an online account with us, making a purchase or a return, contacting us via any customer service method, signing up to receive promotional emails or other communication, participating in customer research, or otherwise communicate information to us. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service; and
General Information: When you visit the Service, we may collect various categories of general information ("General Information"), which may include Personal Information, including browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service.
1.1 Registering for the Service
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.
You may review, update, or modify your account information, including profile and contact information, at any time by logging into your HF account. You may also permanently delete your account by contacting us here.
1.2 Online Identification Tools
Like many website providers, we use your IP address to deliver the Service, to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart.
We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalize your experience of the Service and to generate information about Service traffic and trends. Web beacons collect information such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies. Web beacons usually are not visible to you.
1.3 Third Party Features
1.4 Use of Service via Mobile Device
If you use the Service through your mobile device, we may collect your geo-location information to assist us in fulfilling your order. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order. You may at any time prevent the Service from using your location by turning this option off at the device level.
1.5 Third-Party Links
We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
2. HOW YOUR PERSONAL INFORMATION IS USED, PROCESSED AND DISCLOSED
- send information to customers about orders;
- fulfill your orders;
- process and collect your payments;
- send you promotional marketing material about HF’s company and partners;
- produce content for our activity feed feature;
- customize, analyze, adjust and improve the Service to better meet your needs;
- enforce HF’s agreements with you;
- prevent fraud and other prohibited or illegal activities; and
- comply with potential requests of law enforcement or data protection agencies.
We may use your de-identified Personal Information to prepare anonymized, aggregated data about our users ("Anonymized Data"). We may provide third parties with Anonymized Data in describing the Service to prospective supply partners, advertisers and other third parties, and for other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.
2.1 Third Party Service Providers
HF employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit applications as well as credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.
For more information about the manner in which these third parties treat your Personal Information, please contact us at one of the points of contact set out below.
2.2 Acquisition of HF
Information about customers is considered an asset of HF and, as such, may be transferred to another company as part of a merger or acquisition.
2.3 Reviews and Forums
The Service also may from time to time offer customer reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from customer reviews or forums, please contact us here. Please note that in some cases we may be unable to remove your Personal Information.
3. RETENTION OF PERSONAL INFORMATION
4. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION AND PREFERENCES
If you would like to access, modify or delete any of your Personal Information, please contact us at the address set out under Contact Us section below with clear instructions about what you would like access, modify or delete. We will respond to your request promptly.
4.1 Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, HF will respect your wishes. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences on the "My Account" section of our Service.
You may also instruct HF to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. HF may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with HF or using the Service, you may continue to receive communications from HF to any name and/or email address not specified in your opt-out request.
5. INFORMATION FOR VISITORS OUTSIDE OF CANADA AND CALIFORNIA
5.1 California Residents
California law permits individuals who provide HF with Personal Information and who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To request this information, please contact us here.
6. INFORMATION SECURITY
We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Service (including the software, applications and services provided on the Service) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.
When you send or otherwise transmit your Personal Information to or though the Services, we use a variety of security measures in an effort to help protect your information and online transactions with us.
If you have any questions about security of the Service, please contact us here.
HotelFurniture.com Technologies ltd. #300 – 303 West Pender Street, Vancouver, BC V6B 1T3 Canada